Refund policy

(This is a machine translation from the original Text. The legally binding German version can be found here. If your browser sets back to your chosen language please chooose manually German language version of our website)

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Tropical Mood – Oktay Akinci, Winsstr. 19, 10405 Berlin Germany | Phone: +4953112286168 | Email: sales@tropicalmood.shop) by means of a clear statement (e.B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back intact and in resaleable condition or until you have provided proof that you have returned the goods in described condition, whichever is the earlier.

You bear the direct costs of returning the goods. For hygiene reasons, the goods must be in a brand new condition, unworn (except for trying) and in the original packaging. Swimwear must be returned in clean condition and with intact hygiene protection strips and labels. Please understand that we can no longer refund the value of the goods after the hygiene protection strip has been loosened.

 

Withdrawal form:

(If you want to cancel the contract, please fill out this form and send it back. You can also send the same information and texts to us by e-mail, you can also copy the text and add it in your email)

 

 

To: Tropical Mood - Oktay Akinci

Winsstr. 19

10405 Berlin

 

Email: sales[at]tropicalmood.shop

Phone: +4953112286168

 

–I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

-Ordered at __/received at __

-Name of the consumer(s):

 

-Address of the consumer(s):

 

 

 

–Signature of the consumer(s) (only in case of communication on paper)

-Date ____

 

(*): Please strike/delete where non-applicable.

(This is a machine translation from the original Text. The legally binding German version can be found here.)